Total Communications Achieves Cisco Gold Certification in U.S. ✆

NORWALK, Conn., February 10, 2016 – Frontier Communications Corporation (NASDAQ: FTR) announced today that Total Communications, a wholly-owned subsidiary of Frontier and a regional  leader in business IT and communication technology, has achieved Cisco® Gold Certification.

Ken Arndt, President of Frontier’s East Region, stated, “Gold Certification identifies Total Communications as offering the broadest range of expertise across Cisco’s architecture plays – Enterprise Networking, Security, Collaboration, Data Center Virtualization and Service Provider Technology.”  He added, “I am proud Total met Cisco’s rigorous standards in networking competency, service, support, and customer satisfaction.”

Scott Lennon, President of Total Communications, noted, “Our customers’ networks are critical to their business for internal communication, collaboration and customer interaction. Recognition as a Cisco Gold Certified Partner acknowledges our company has the technology breadth to deliver the reliable, secure, highly specialized solutions businesses demand.”

The Cisco Channel Partner Program provides a framework for partners to build the sales, technical expertise and skills required to deliver Cisco solutions to end customers. Using a third-party audit process, the program validates a partner’s technology skills, business practices, customer satisfaction, presales and post-sales support capabilities, and other critical factors that customers consider when choosing a trusted partner.

As a Cisco Gold Certified Partner, Total Communications meets all the requirements for attaining the broadest range of expertise across multiple technologies by achieving Cisco advanced specializations in enterprise networks architecture, security architecture, collaboration architecture, and data center architecture. In addition, Total Communications has integrated Cisco Hybrid IT, the resale of cloud and managed services, into its offerings. Cisco Gold Certification provides Total Communications with access to comprehensive sales, technical knowledge, and lifecycle services training and support available from Cisco.

About Frontier Communications

Frontier Communications Corporation (NASDAQ: FTR) offers broadband, voice, video, wireless Internet data access, data security solutions, bundled offerings, specialized bundles for residential customers, small businesses and home offices and advanced communications for medium and large businesses in 28 states. More information is available at www.frontier.com.

 

About Total Communications

A wholly-owned subsidiary of Frontier Communications, Total Communications is a single source for business communication/collaboration systems, enterprise networks, carrier services, Internet services, structured cabling and IT support. Established in 1980, the company has four locations throughout the Northeast and services businesses across the United States. The company is a recognized leader in converged voice/data/video networks and Unified Communications/Collaboration with more than 75,000 installed users. Total is a Cisco Gold Certified Partner with a Cisco Master Specialization in Collaboration as well as a Microsoft Silver Mid-Market Solution Provider and VMware Professional Partner. For more information, visit www.totalcomm.com.

 

 

# # # #

Cisco (NASDAQ: CSCO) is the worldwide leader in IT that helps companies seize the opportunities of tomorrow by proving that amazing things can happen when you connect the previously unconnected. For ongoing news, please visit http://thenetwork.cisco.com.

Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. A listing of Cisco’s trademarks can be found at www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company.

Contact:

Scott Lennon

Total Communications

860.282.9999

Scott.lennon@ftr.com

Tame the Data Explosion with Pure Storage + Cisco!

pure storage, cisco ucs, flash storage

Join us for a Seminar in Rocky Hill on November 19th from 8:30-11:00!

Data is exploding! Did you know that data traffic is estimated to exceed five zettabytes (ZB)* and 70% of that traffic remains in the data center? With the rise of Big Data and the Digital Enterprise, it’s essential that your Data Center is highly available, secure, scalable, energy efficient, readily monitored, easily managed AND delivers a Return on Investment!

Learn how to:
• Build a data center that can offer elastic IT services
• Integrate server, network, storage & management into one system that utilizes flash
• Leverage the performance of Pure Storage’s all-flash arrays, with Cisco UCS services, Nexus switches, and VMware to reduce risk and application delivery times

You’ll also learn how:
• new innovations have impacted the server market and today’s data centers
• a converged / flash integrated solution enables migration to an IT as a Service (ITaaS) model—so you can efficiently scale and deliver IT services

See first-hand how converged / flash technology is transforming the data center – register today to reserve your seat at this exciting seminar! Click Here to register for this event on November 19th!

Location & Date:

Sheraton Hartford South

100 Capital Blvd,

Rocky Hill, CT 06067

November 19th, 8:30-11:00 AM

The Great Bank Robbery: Carbanak Steals $1 Billion

Kaspersky Lab, INTERPOL, Europol and authorities from different countries have combined efforts to uncover the criminal plot behind an unprecedented cyberrobbery. Up to one billion American dollars was stolen in about two years from financial institutions worldwide. The experts report that responsibility for the robbery rests with a multinational gang of cybercriminals from Russia, Ukraine and other parts of Europe, as well as from China. The Carbanak criminal gang responsible for the cyberrobbery used techniques drawn from the arsenal of targeted attacks. The plot marks the beginning of a new stage in the evolution of cybercriminal activity, where malicious users steal money directly from banks, and avoid targeting end users.

Since 2013, the criminals have attempted to attack up to 100 banks, e-payment systems and other financial institutions in around 30 countries. The attacks remain active. According to Kaspersky Lab data, the Carbanak targets included financial organizations in Russia, USA, Germany, China, Ukraine, Canada, Hong Kong, Taiwan, Romania, France, Spain, Norway, India, the UK, Poland, Pakistan, Nepal, Morocco, Iceland, Ireland, Czech Republic, Switzerland, Brazil, Bulgaria, and Australia.

It is estimated that the largest sums were grabbed by hacking into banks and stealing up to ten million dollars in each raid. On average, each bank robbery took between two and four months, from infecting the first computer at the bank’s corporate network to making off with the stolen money.

The cybercriminals began by gaining entry into an employee’s computer through spear phishing, infecting the victim with the Carbanak malware. They were then able to jump into the internal network and track down administrators’ computers for video surveillance. This allowed them to see and record everything that happened on the screens of staff who serviced the cash transfer systems. In this way the fraudsters got to know every last detail of the bank clerks’ work and were able to mimic staff activity in order to transfer money and cash out.

How the Money was Stolen

  1. When the time came to cash in on their activities, the fraudsters used online banking or international e-payment systems to transfer money from the banks’ accounts to their own. In the second case the stolen money was deposited with banks in China or America. The experts do not rule out the possibility that other banks in other countries were used as receivers.
  2. In other cases cybercriminals penetrated right into the very heart of the accounting systems, inflating account balances before pocketing the extra funds via a fraudulent transaction. For example: if an account has 1,000 dollars, the criminals change its value so it has 10,000 dollars and then transfer 9,000 to themselves. The account holder doesn’t suspect a problem because the original 1,000 dollars are still there.
  3. In addition, the cyberthieves seized control of banks’ ATMs and ordered them to dispense cash at a pre-determined time. When the payment was due, one of the gang’s henchmen was waiting beside the machine to collect the ‘voluntary’ payment.

“These bank heists were surprising because it made no difference to the criminals what software the banks were using. So, even if its software is unique, a bank cannot get complacent. The attackers didn’t even need to hack into the banks’ services: once they got into the network, they learned how to hide their malicious plot behind legitimate actions. It was a very slick and professional cyber-robbery,” said Sergey Golovanov, Principal Security Researcher at Kaspersky Lab’s Global Research and Analysis Team.

“These attacks again underline the fact that criminals will exploit any vulnerability in any system. It also highlights the fact that no sector can consider itself immune to attack and must constantly address their security procedures. Identifying new trends in cybercrime is one of the key areas where INTERPOL works with Kaspersky Lab in order to help both the public and private sectors better protect themselves from these evolving threats,” said Sanjay Virmani, Director of the INTERPOL Digital Crime Centre.

How to protect again this threat?

All Kaspersky Lab enterprise products and solutions detect known samples of Carbanak malware as Backdoor.Win32.Carbanak and Backdoor.Win32.CarbanakCmd.
In order to make sure your level of protection remains high, we recommend you to enable the proactive protection module which is included in all Kaspersky product versions.

In addition, we have a couple of tips to protect yourself from this and other security threats:

Never open suspicious emails, especially those accompanied by an attachment.
Regularly update the software you use. For instance, this very campaign did not employ zero-day vulnerabilities, but used known bugs, previously patched by vendors.
Enable heuristic detection in your antivirus: this will increase the odds of the early detection of a malware sample.

Total Communications is an authorized reseller of Kaspersky Lab products. To download a PDF file of this story, please Click Here.

Total Communications Authorized Cisco Re-Seller under New Connecticut State Contract ✆

Image

East Hartford, CT, May 8, 2015Total Communications, Incorporated, a regional  leader in business IT and communication technology, is now an authorized reseller of Cisco products and Cisco branded services under the NASPO ValuePoint (formerly WSCA-NASPO) Data Communications Products and Service Master Agreement with the State of Connecticut. This agreement is a cooperative purchasing vehicle that provides discounts for public sector customers. The agreement streamlines purchasing for state agencies, state colleges, municipalities and public education, who can take advantage of contract discounts without issuing a formal bid.

Total Communications has been approved by Cisco Systems and the State of Connecticut as a subcontractor under Cisco’s Prime Contract. The following Cisco products and services are available under this agreement:

  • Unified Communications
  • Wireless
  • Switching and Routing
  • Security
  • Storage Networking
  • Network Optimization and Acceleration
  • Data Center Application Services
  • Networking Software

As a highly qualified vendor with a strong local presence, Total was invited to apply to be a subcontractor on Cisco’s Connecticut contract. Based on Total’s significant public sector experience, particularly in Unified Communications, their application was approved. The company was also subject to review by the State of Connecticut.

According to Total Communications CEO Richard Lennon, “We are thrilled to be able to offer public sector customers in Connecticut the option of working with us under the Cisco NASPO ValuePoint Master Agreement. Today, public sector agencies are challenged to “do more with less” while practicing transparency in their purchasing policies. Buying through this contract addresses those challenges.”

More Information

More information on the contract is available on Total’s web site, on Cisco’s web site and the  NASPO ValuePoint web site.

Total Communications Celebrates 35 Years in Business Today! ✆

35

April 21, 2015 – In 1980, Total entered the newly opened telecommunications market selling hospital call systems, paging equipment and an electronic key telephone. From a small 5-person operation, Total has grown to be a dynamic enterprise with 100+ employees, 4 locations and 6 divisions.  Today, over 12,000 businesses across the US rely on Total to maintain their critical IT / Telecommunications systems.

In an industry where technology companies rise and fall overnight, Total Communications has been locally owned with a consistent management team for 35 years. Our business is built on long-term customer relationships and our staff committed to your success. Beyond our comprehensive product offerings, our investments in technology, facilities and certifications, we believe this commitment to the customer is what really sets us apart.

As we celebrate 35 successful years today, we’d like to thank our customers for their loyalty and our employees for their outstanding work!  Here’s to the next 35!

Total Named 2014 Windstream Elite Channel Partner ✆

WindstreamElite

March 20, 2015, East Hartford, CT – Windstream Communications named Total Communications, Incorporated, a regional leader in business communications, a 2014 Elite Channel Partner. Windstream made the announcement at the Spring 2015 Channel Partners Conference & Expo held in Las Vegas earlier this month. Total Communications will attend Windstream’s 2014 Channel Partner Elite conference at the award-winning Four Seasons in Punta Mita, Mexico from May 14 through 17.

Total Communications has been a consistent top performer for WIndstream, achieving Chairman’s Club status in 2011, 2012 and 2013. Total offers Windstream Voice, Data, and Cloud Solutions as part of their comprehensive suite of carrier services from leading Tier 1 and Tier 2 Providers.

John Leach, Executive Vice president of Enterprise Sales for Windstream, said the company’s indirect program grew almost 14 percent in the past year. “Our channel partners, such as Total Communications, play a key role in helping us reach more businesses across the nation, and it is through these strong partnerships that we are able to provide even greater access to our communications portfolio,” he said in a prepared statement.

About Total Communications, Incorporated
Total Communications is a single source for business telephone systems, data networks, carrier services, Internet services, structured cabling and IT support. Established in 1980, the company has 5 locations throughout the North East and services businesses across the United States. The company is a recognized leader in converged voice/data/video networks and Unified Communications with over 160,000 installed users. Total is a Cisco Silver Partner with a Master Specialization in Unified Communications. Additionally, the company is a Microsoft Registered Partner, a VMware Professional Partner and a Mitel Platinum Dealer.

AT&T Alliance Channel Designation Recognizes Outstanding Performance ✆

East Hartford, CT, February 17, 2015 – Total Communications, Incorporated, a regional leader in business communication technology, was recognized as a Silver Solution Provider Champion by AT&T on January 23rd, 2015. The AT&T Solution Provider Champions program annually recognizes the highest-performing solution providers that achieve specific revenue standards, maintain training competencies and demonstrate specific levels of expertise.

ATT Silver Solution Provider Champion 2012
“The AT&T Business Solutions Provider Champions have proven to excel in a complex and fast paced competitive marketplace, bringing first class customer solutions and service to the table. They bring a unique flavor and experience to our extended sales force showing our customers how to maximize technology to drive more productivity and cost savings from their communications investment,” said Kevin Leonard.  AT&T Business Solutions offers the full range of award-winning services to businesses, including mobility, Virtual Private Networks (VPNs), hosting, security, voice and data services. As a Silver Solution Provider Champion, Total Communications combines their own value-added management and services with the power of AT&T’s network, to provide customers with high-quality, dependable products and services. News

Making Holidays Brighter for Children of CT National Guard Soldiers ✆

East Hartford, CT, December 12, 2014 – “Santa’s Sleigh” left Total Communications corporate headquarters in East Hartford this afternoon stuffed with hundreds of toys for the children of Connecticut National Guard soldiers deployed overseas. The toys and bikes were delivered to the CT National Guard in Hartford, Connecticut, as a donation to Operation ELF (Embracing Lonely Families).

Operation ELF (www.ctngfoundation.org) was established by Lt. Gov. Jodi Rell to support military families who were separated during the holiday season. Total Communications, a leading regional business technology company, has a 26-plus year tradition of brightening the holidays for needy children with their annual toy drive. This year, Total will donate the toys to Operation ELF to demonstrate their appreciation of Connecticut’s military.

“Santa’s Sleigh” was filled with the hundreds of toys & bicycles in Total Communications’ lobby and delivered to the CT National Guard

This program benefits the families of Connecticut National Guard soldiers and airmen who are deployed, recently returned or preparing to deploy in the next six months. Operation ELF’s goal is to support these military families and help them deal with the stresses of separation due to deployment. “These soldiers sacrifice so much for all of us, so it’s heartwarming to bring some holiday cheer to their children,” comments Rhonda Tassie, Director of Human Resources at Total Communications.

About Total Communications, Incorporated

Total Communications is a single source for business telephone systems, data networks, carrier services, Internet services, structured cabling and IT support. Established in 1980, the company has 4 locations throughout the North East and services businesses across the United States. The company is a recognized leader in converged voice/data/video networks and Unified Communications with over 60,000 installed users. Total is a Cisco Silver Partner with a Cisco Master Specialization in Collaboration as well as an AT&T Solution Provider, Comcast Business Class Solution Provider, Microsoft Silver MidMarket Solution Provider and VMware Professional Partner.

Total Communications Achieves Cisco Master Collaboration Specialization in USA ✆

East Hartford, CT, November 13, 2014 – Total Communications, Incorporated, a regional leader in business communication technology, announced today that it has been re-certified as a Cisco Master Collaboration Specialized Partner. This designation recognizes Total as having the ability to represent Master-level business expertise as well as technical efficiency, having fulfilled the training requirements and program prerequisites to sell, deploy and support highly sophisticated applications-based Cisco Collaboration solutions.

Total Communications originally achieved the Cisco Master Unified Communications Specialized Partner designation in 2010. This program has evolved into the Cisco Master Collaboration Specialization, reflecting advances in communications beyond traditional Voice-Over-IP Telephony to include tools such as videoconferencing, instant messaging, and desktop sharing.

“Our customers need secure, reliable, anytime, anywhere communications to compete in today’s business environment. This credential demonstrates to our customers the investment we have made in technology, staff and resources, to deliver a successful solution for their business,” comments Richard Lennon, president and CEO of Total Communications, Incorporated.

“To help turn the promise of unified communications into a strategic advantage, customers are demanding an enhanced set of skills and capabilities from channel partners,” said Richard McLeod, Senior Director of Business Development at Cisco. “Total Communication’s investment in the Master Collaboration Specialization ranks them among the industry’s elite.”

To achieve the Master Collaboration Specialization, channel partners must first attain the Advanced Collaboration Specialization. Partners must then meet stringent requirements that demonstrate their Master-level sales, technical, and services capabilities. Furthermore, Master specialized partners must possess a number of Cisco and industry-standard technical certification requirements, provide customer references that document Cisco-prescribed design and deployment capabilities and show evidence that they have the infrastructure to support a full menu of Lifecycle Services offerings and capabilities.

More information regarding the Master Collaboration Specialization can be found here.

The Cisco Resale Channel Program provides partners with the training required to build sales, technical and Cisco Lifecycle Services skills, and then validates their skills through a third-party audit. Cisco resale partner certifications—Select, Premier, Silver and Gold—represent an increasing breadth of skills across key technologies and a partner’s ability to deliver integrated networking solutions. Cisco resale partner specializations—SMB, Express, Advanced and Master—reflect an increasing depth of sales, technical and service expertise in particular technologies. Cisco master specializations provide Total Communications access to comprehensive sales, technical, and lifecycle services training and support available from Cisco.

About Total Communications, Incorporated

Total Communications is a single source for business telephone systems, data networks, carrier services, Internet services and IT support. Established in 1980, the company has 4 locations throughout the North East and services businesses across the United States. The company is a recognized leader in converged voice/data/video networks and Collaboration with over 60,000 installed users. Total is a Cisco Silver Partner with Advanced Specializations in Switching and Routing, Wireless LAN and Security.

Total Communications Recognized by Cisco for Excellence in Customer Satisfaction in the United States ✆

East Hartford, CT, July 31, 2014Total Communications, Incorporated, a regional leader in business IT and communication technology, is pleased to be recognized for achieving a Customer Satisfaction Excellence Gold Star from Cisco. This designation recognizes Total for delivering outstanding customer service to customers in the United States.

“We’re very proud to be recognized for customer satisfaction the second time this year. Our goal is to build long-term relationships with customers as a trusted technology partner. This feedback indicates we are achieving this goal,” comments Richard Lennon, President of Total Communications.

Cisco measures the customer satisfaction levels achieved by its Gold, Silver, and Premier Certified partners based on regional target goals, providing a weighted average of a partner’s pre- and post-sales support over a rolling 12-month period. Partners that achieve outstanding customer satisfaction are awarded the Customer Satisfaction Excellence Gold Star and can be found using the advanced search menu in the Cisco Partner Locator.

The Cisco Resale Channel Program provides a framework for partners to build the sales, technical, and Cisco Lifecycle Services skills required to deliver Cisco solutions to end customers. Through the program’s specializations and certifications, Cisco recognizes a partner’s expertise in deploying solutions based on Cisco advanced technologies and services. The program validates partner qualifications such as technology skills, business best practices, customer satisfaction, and presales and post sales support capabilities – critical factors in choosing a trusted partner.

About Total Communications, Incorporated
Total Communications is a single source for business telephone systems, data center infrastructures, carrier services, Internet services, network monitoring and IT support and services. Established in 1980, the company has 6 divisions, 4 locations throughout the North East, and services businesses across the United States. Total is a recognized leader in Unified Communications with over 60,000 installed users. Total is a Cisco Silver Partner with a Master Specialization in Unified Communications and Advanced Specializations in Switching and Routing, Wireless LAN, Collaboration Architecture, Unified Computing and Security. Additionally, Total Communications is an authorized ATP – Cisco TelePresence Video Advanced Partner.